AI21 LABS – Acceptable Use Policy

Last updated: August 2, 2026

This Acceptable Use Policy (“AUP”) supplements the Terms of Service, which it is referenced from (“Agreement”) between AI21 Labs Ltd. and its affiliates (“AI21” or “Company” or “we”) and the user, customer, or licensee (collectively, “Customer” or “you”), and governs the use of all services offered by AI21 that incorporate artificial intelligence (“AI”) including generative AI (collectively, “AI Services”). Capitalized terms used but not defined in this AUP have the meanings given to them in the Agreement.

This AUP applies to Customer and Authorized Users who use the AI Services and is intended to help prevent unlawful or inappropriate use of the AI Services, including use that may contribute to model drift or hallucinations and could enable prohibited uses further described below. 

Customer and Authorized Users are responsible for all decisions made, advice given, actions taken, and failures to act based on the use of the AI Services. We may enforce violations of this AUP. Violations may result in warnings, suspension, termination, key revocation, legal action, and reporting to authorities. Customer may be liable for damages and costs.

This AUP is updated from time to time, any updates will become effective upon posting, as reflected by the “Last updated” date shown above.

By using the AI Services, Customer accepts and agrees to adhere to this AUP.

Usage Guidelines

1. General and Universal Standards

AI Services must not be used by you and Authorized Users (nor by anyone on your behalf or under your authorization) and it is not intended to be used for any of the following activities:

1. Distorting or influencing an individual’s behavior or impairing their ability to make informed choices by using subliminal, manipulative, or deceptive techniques.
2. Exploiting vulnerabilities relating to an individual’s or a group’s age, disability, or socio-economic circumstances, including targeting or manipulating individuals based on these factors.
3. Creating, distributing, or promoting harmful, violent, or hateful content, including without limitation, the facilitation or promotion of any form of self-harm. 
4.  Contributing in any way to the distribution of misinformation, for example concerning a specific group or person, or in relation to conspiratorial narratives.
5. Compromising other people’s (and specifically children’s) privacy and/or the safety.
6. Evaluating, classifying or profiling natural persons or groups of persons based on:

1.6.1 their social behavior or known, inferred or predicted personal or personality characteristics with the social score leading to detrimental or unfavorable treatment. 

1.6.2 protected characteristics (such as racial or ethnic background, religion, political views, or health data).

1.6.3 Assessing or predicting the likelihood of an individual engaging in criminal activity based solely on their personal characteristics or through profiling methods.

7. Using the AI Services to power automated decision making where individuals may be denied benefits, refused access to a service or otherwise have their wellbeing substantially harmed based on protected characteristics or due to any bias.
8. Promoting or engaging in illegal activities, such as hate speech; gambling; facilitation and/or distribution of weapons or illegal and controlled substances; child pornography; human trafficking; or violating intellectual property rights; harassing, victimizing, intimidating, committing fraud, or sending spam; creating or disseminating of misinformation, promotion of self-harm, glorification of violent events, or incitement of violence or hateful behavior.
9. Use of biometric information: 

i) Creating or expanding facial recognition databases through the untargeted scraping of facial images from the internet or CCTV footage; 

ii) Categorizing or classifying individuals using their biometric data to deduce or infer sensitive personal attributes, such as race, political opinions, religious beliefs, or sexual orientation.

iii) Using ‘real-time’ remote biometric identification systems in publicly accessible spaces for the purposes of law enforcement, unless and in so far as such use is strictly necessary for an objective permitted by law.

10. Detecting or interpreting individuals’ emotions in workplace or educational environments, unless strictly necessary for medical or safety purposes.
11. activities where use or failure of the AI Services could lead to death, personal injury, damage to tangible property, or environmental damage, and includes without limitation life support systems, emergency services, nuclear facilities, autonomous vehicles, and traffic control.
12. Engage in regulated activity without complying with applicable regulations.
13. Provide advice on essential services, including in the medical or health field, without review by a qualified professional and disclosure of the use of AI assistance and its potential limitations.
14. Compromise security or gain unauthorized access to computer systems or networks.
15. Intentionally bypass capabilities or restrictions established within the Services.
16. No content generated by AI Services will be posted automatically (without human intervention) to any public website or platform.
17. Use the content generated by AI Services to impersonate a human by presenting results as human generated without disclosing the use of AI.
18. Reporting and Appeals
    1. Company has the discretion to terminate or suspend the Customer’s access to the AI Services or Services, where applicable, upon receipt of a notification of claimed infringement, or at Company’s own determination.
    2. If you believe that any content made available on or through the Services (including the AI Services) has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly notify us at: [email protected].
    3.  If your access to any of the Services (including AI Services) has been suspended or terminated due to an alleged violation of this AUP, you may submit an appeal by contacting us at the same email address set forth above.